+61 402 052 312

Terms and Conditions

Grandad Pat's Treasure Trove welcomes you to our online store, If you visit or shop within this website, you accept the store's terms and conditions. Please read them carefully.

Ordering

Online orders are made through our website through a secure server and secure payment avenues. All information provided by the customer is strictly confidential.

Telephone and email ordering is accepted . Orders are to be paid in full by direct debit in order to confirm the order and then item goes into production.

Credit Card payment over the phone is not accepted.

When placing an Email order for a custom design, please send a photo if there is something specific you would like on your custom order. We love new designs!

When completing personalisation on your order please pay particular attention to the spelling supplied is correct, no exchange or refund can be offered for incorrect spelling supplied.

We love custom orders if you would like to customise any of our personalised engraved products please CONTACT US.

Any discount codes advertised are redeemable only through ordering through the website, and are redeemable on products advertised on the website.

Order Changes

Our website is set up to automatically process your order as soon as it is placed, we cannot make any changes or cancel your order after it has been submitted.

We do not offer refunds for change of mind or ordering quantity mistakes, all personalised orders once placed are final.

Availability

All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If we cannot fulfill your order we will let you know as soon as we can.

We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

Payment - via Afterpay

- All Orders which you place with Afterpay are subject to approval by Afterpay, at their sole discretion. They may choose not to approve an Order or provide credits to you at any time for any reason.

- Afterpay may carry out identity and/or credit checks where it is deemed necessary.

- If your order was not approved by Afterpay, you can still order from us and arrange a straight payment for your order via PayPal instead.

Refusal Of Order

We reserve all rights to refuse fulfilment of an order.  In these circumstances you will be advised and any money that has been paid will be refunded

Height Chart Care

All charts are made for internal use only, do not hang charts outside or in areas of extreme weather variations. A dry microfibre cloth can be used to clean the chart.

Pricing

All pricing at Grandad Pat's Treasure Trove is in Australian Dollars (AUD) and includes GST. Courier pricing is added at checkout. Advertised custom height chart discount codes apply only to custom charts advertised on the website, discounts do not apply to individual custom designs.

Payment

We accept VISA, Mastercard,Paypal and direct debit (when ordering via email or phone). Goods will be dispatched once payment confirmation has been received, please note custom orders are dispatched within 7 to 10 working days usually, but can take longer at higher traffic times. Please allow ample time when ordering.

Security

Our site uses SSL encrypted order form. Your order details (such as your credit card number) are encrypted while being transferred from your browser to our web server. We will then debit your credit card based on the order total amount.

Deliveries within Australia

All interstate orders once processed will be sent by Australia Post, TNT Couriers or Couriers Please. All height charts are bubble wrapped and boxed for added protection.

Shipping is calculated at time of Checkout.

Damaged / Faulty Goods

All items at Grandad Pat's Treasure Trove are made and packaged with care. In the unlikely event that an item is damaged / broken in transit contact us immediately and we will arrange a replacement. Please contact us within 48 hours of receiving the goods and we may ask for photos for our records to be provided also. We pride ourselves on customer satisfaction faulty goods can be returned with labels intact for an exchange or refund.

Returns / Exchanges

  • Grandad Pat's Treasure Trove would like you to feel confident in ordering online, so if you find the product faulty simply contact us within 7 days and we will arrange an exchange or store credit, we will arrange a courier to pick up the goods and these must be returned in original order.
  • When returning an item, we ask that you take care to protect the item when packaging it up before courier pick up or posting. Please use the box the chart came in to return it to us.
  • We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us.
  • If, damage occurs during delivery please contact customer service on 0402052312 or e-mail orders@grandadpats.com to let us know and we will organise redelivery of a new item and the return of the damaged item.
  • A replacement chart will go in to production when a faulty chart has been returned to us. However We will not be able process any exchanges or returns for merchandise damaged due to improper packaging or damaged prior to returning. Nor must the chart be drawn on by the customer.
  • Grandad Pat's Treasure Trove asks when supplying us with wording for a chart please check your spelling as we can not offer refunds for charts that are misspelt from wording supplies by the customer. On the off chance we haves misspelt a word a full exchange will be organised.
  • If you would like to exchange an item please drop us an e-mail let us know what item you are after so that we can put it on hold for you.
  • There are no refunds or exchange on sale items.
  • Grandad Pat's Treasure Trove apologises for items that are out of stock.
  • We will advise you immediately and allow you the opportunity to cancel your order or help with an alternative product.

Copyright

All content on this site, such as text, graphics, logos, button icons, images, audio Clips, digital downloads, data compilations and software, are the property of Grandad Pat's Treasure Trove or it's content suppliers and protected by Australian and International copyright laws

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